Not quite satisfied with your order? No problem! You can return your order under certain conditions. Check whether your order qualifies for a return:
- Returning is possible within 10 days after receiving your package.
- The articles should be unworn and undamaged. All original labels should still be attached.
- Beauty products, beachwear, underwear and jewels are non-returnable.
Shoes or clothing with stains will NOT be accepted. Did you find a stain on your article at receiving your order? Let us know as soon as possible.
- Send us an email within 10 days after receiving your package - firstname.lastname@example.org - including your order number, name and the reason for your return.
- Returning your package is at your own costs, unless the return concerns an incorrect delivery. Return your package - after approval by us - to this address:
RIGHT OF WITHDRAWAL
The consumer has the right to inform www.shoplily.be of the withdrawal of their order, without payment of a fine and without mentioning a motif within 10 days after the delivery of the order.